1. What services do you offer? We provide physiotherapy, chiropractic care, speech pathology, and remedial massage.
2. Do I need a referral? No referral is needed for private or NDIS clients. Some rebates (like Medicare) require a GP referral.
3. Do you see NDIS participants? Yes — we support both self-managed and plan-managed NDIS clients.
4. Are your services mobile or clinic-based? We offer both in-home and telehealth services, depending on your needs and location.
5. Are sessions covered by Medicare or private health? Yes, with the right referral or insurance. We can guide you on what applies to your case.
6. How long are appointments? Initial sessions are 45–60 mins. Follow-ups range from 30–45 mins.
7. What should I bring to my first appointment? Wear comfy clothes and bring any relevant medical reports or referrals.
8. How do I pay? We accept EFTPOS, credit card, direct deposit, and NDIS invoicing.
9. Can I choose my therapist? Yes — we aim to match you with the right clinician and maintain consistency.
10. What’s your cancellation policy? We ask for 24 hours’ notice to avoid a cancellation fee.
